Brand, Customer Experience and Other “Intangibles”


 
Ilya Pozin has written an article on inc.com that discusses how to be more efficient in a project and how to ensure that your team knows what success should look like. This article gives a good way to decompose aspects of project success, but I found myself thirsting for quantitative measures.

http://www.inc.com/ilya-pozin/6-ways-to-measure-the-success-of-any-project.html
The author mentions six factors for measuring the success of a project: (more…)
Think about the last time your company was faced with an investment in information technology – as an example. Perhaps you were deciding on a CRM platform, an upgrade to your replenishment or logistics software… – you can imagine such a scenario.  Regardless of the exact details, you might recall reviewing a business case for this “technology investment”. Perhaps you were even responsible for the development of the business case. (more…)
Jack Jones, the inventor of the FAIR method for assessing cybersecurity risk, comments on a defense of NIST 800-30 by someone who commented on one of his blogs. Â I take Jack’s side on this. Â For those of you who have read my books, NIST 800-30 is one of the standards that promotes methods I spend a lot of time debunking (ordinal scales for risks, risk matrices, etc.).
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Hubbard Decision Research showed how standards are worth more than $1 billion per year in the insurance industry. Â ACORD is a not-for-profit association created by the insurance industry to facilitate the development of standards for its members.
It has been a heck of a winter for Portland, OR. The city has had nine school closure days due to snow and other winter weather. Per local reports, the metro area has been effectively shut down on many of these days. Portland’s transportation bureau budgets $300K a year for materials to respond to winter storms, and has 55 snowplows. In contrast, Portland’s GDP is $160 B/year which translates to $635 MM per work day.

At first blush, there is an intuitive sense that spending a fraction of a percent of one day’s GDP is going to be less than the optimal amount, but there are some mitigating factors. (more…)
According to our recently completed “Measurement Challenges” survey, project risk and project management-related issues are the #1 most frequently identified measurement challenges, followed closely by change management and organizational transformation.  The survey also showed that while only half have received training to address these problems, the majority feel they need training in statistical methods or even the analytical methods provided in Excel. This is a brief summary of the findings of that survey. (more…)
Welcome to the new How To Measure Anything in Cybersecurity Risk blog. In this blog you will find information about the first new book in the How To Measure Anything Series. Co-authored by Douglas Hubbard and Richard Seiersen.
For downloads, visit the official How To Measure Anything in Cybersecurity Risk site.